Getting started on HR and Payroll Self Service for retirees

Register for HR and Payroll Self Service

If you are retired and require a HR and Payroll Self Service account, you should:

1. Go to the logon screen for HR and Payroll Self Service
2. Click on 'Register Here'
3. Follow the instructions on screen

If you are due to retire soon and already have a HR and Payroll Self Service account, you should:

1. Complete the HR 107a form (PDF, 1.2 MB, 6 pages)
2. Follow the instructions in the email you receive to access your retiree account

Registration advice

If registration is successful, you will receive further details to the email address you provided when you registered.

If registration is unsuccessful, you will receive one of the following messages on screen:

Registration unsuccessful, the details you have submitted are not valid. Please contact your line manager to verify your details

You received this message because the date of birth, PPS number or personnel number you entered did not match the SAP HR and Payroll System data.

If you retired on or after 1 January 2010, email National Pensions Management for amendment. Email: pensions@hse.ie.

If you retired before 1 January 2010, contact your local pension area office for an amendment.

Once retiree data is verified and updated on the SAP HR record, you can proceed with registration for your retiree account on HR and Payroll Self Service.

Registration unsuccessful, an error has occurred and registration has been unsuccessful. Please try again later

If you receive this message on screen, contact the NiSRP Self Service Helpdesk.

Email: support.nisrp@hse.ie

When emailing the helpdesk include your name and personnel number, or your PPS number if you do not know your personnel number.

Phone: 0818 300 296 (Monday to Friday, 9am to 4.30pm)

Devices you can use to access HR and Payroll Self Service

You can access HR and Payroll Self Service on your personal computer, mobile phone or tablet.

When logging in from a personal device, you will be sent a 6-digit verification code by text message or email. This is a security step, similar to the process used in online banking.

If you do not have a mobile phone number, you will continue to receive the verification code to your email.

How to log in to HR and Payroll Self Service for the first time from a personal device

Follow these steps to get set up for the first time and to set your password:

1. Access HR and Payroll Self Service
2. Select Password Reset
3. Enter your Logon ID. This is your personnel number prefaced by the letter R. Also enter your mobile number in the format 353 87*******. If you don’t have a mobile phone, you can select the Use Email option
4. Select Reset
5. Message on screen: Temporary password was sent to mobile number or email address: click Close
6. Enter your Logon ID and type in (or copy and paste) the Temporary Password you received by text message or email.
7. Select Log in. Accessing HR and Payroll Self Service from a personal device requires an additional verification code, a 6-digit number every time you log in. The code is sent by text message or email. This is a security step, similar to the process used in online banking.
8. Enter the verification code to log in
9. Select Log in
10. Enter the Old Password. This is the Temporary Password you received by text message or email. Enter a new password and confirm this. The password must be a minimum of 8 characters and no more than 12 characters with one uppercase letter, one number and a special character for example $&!
11. Select Change
12. Your password is now changed, and you are logged in to HR and Payroll Self Service

Use a desktop shortcut

When you bookmark the HR and Payroll Self Service web address, your browser saves the address for that session only. When you revisit the site using that bookmark you will get an error 'SAML2'.

You are recommended to set up a desktop shortcut for the web address.

Creating a desktop shortcut

1. Right-mouse click on a blank part of your desktop
2. Select 'New' and 'Shortcut'
3. On the next screen enter https://myhseselfservice.hse.ie
4. Click Next and name the link as HR and Payroll Self Service log­on
5. Click Finish

Use your mobile phone

Creating an icon and adding it to your home screen is the easiest way to access HR and Payroll Self Service on your mobile phone.

Save icon on Apple smartphone

• Open Safari internet browser
• Click into the address bar and type: www.hse.ie/nisrp
• Click on 'HR and Payroll Self Service Support'
• Click Go
• Click the share button (middle button on the bottom of the screen)
• Scroll up and select Add to Home Screen
• Click Add
• Return to Home Screen and open the newly added icon
• Click Login to HR and Payroll Self Service

Save icon on Android smartphone

• Open Google Chrome internet browser
• Click into the address bar and type: www.hse.ie/nisrp
• Click on 'HR and Payroll Self Service Support'
• Click on the 3 dots in top right-hand corner
• Scroll up and select Add to Home Screen
• Click Add
• Touch and hold the icon and place it on the home screen
• Click the newly added icon
• Click Login to HR and Payroll Self Service

How to save HR and Payroll Self Service icon to Apple iPhone (video)

How to save HR and Payroll Self Service icon to Samsung smartphone (video)

Technical queries

What you can do in HR and Payroll Self Service

The following options are available in HR and Payroll Self Service:

• view your payslips
• update your bank details
• update your address details

Contact

For pay and payslip queries, contact Pensions.