Technical queries

Login to My HSE Self Service

What does the error 'Payroll area 2H/3H is locked' mean?

The error message 'Payroll area 2H/3H locked' is advising that the system is locked for routine maintenance. This can be for a short time or it might be for two days before your pay day. During this time you will not be able to enter leave or travel claims and managers will not be able to approve these claims.

I get a blank screen when I log into My HSE Self Service, what should I do?

You may have an older version of an internet browser. Internet Explorer 11, Chrome and FireFox are recommended for using My HSE Self Service.

Why do I get the error message 'SAML2 service not accessible' when I try to log into My HSE Self Service?

When you bookmark the My HSE Self Service web address, your browser saves the address for that session only. When you revisit the site using that bookmark you will get an error 'SAML2'.

You are recommended to set up a desktop shortcut for the web address.

Creating a desktop shortcut

Right mouse click on a blank part of your desktop

Select 'New' and 'Shortcut'

On the next screen enter https://myhseselfservice.hse.ie

Click Next and name the link as My HSE Self Service logĀ­on

Click Finish

Contact

Contact My HSE Self Service helpdesk (NiSRP) using any of the following options:

Log your query on Health Shared Services Self Service Portal

Email support.nisrp@hse.ie

When emailing the helpdesk include your name and personnel number (or your PPS number if you do not know your personnel number).

Phone: 0818 300 296 9am to 4.30pm Monday to Friday

For HR forms, verification of service requests, and changes to contract details email npr.hbs@hse.ie

For pay and payslip queries contact your local payroll department