Getting started on HR and Payroll Self Service for employees

Register for HR and Payroll Self Service

To activate your HR and Payroll Self Service account, all employees should follow the steps below.

If you are a new employee, you do not need to complete the steps to activate your account.

1. Go to the logon screen for HR and Payroll Self Service
2. Click on 'Register Here'
3. Follow the instructions on screen

Registration advice

Message on screen: Registration unsuccessful, the details you have submitted are not valid. Please contact your line manager to verify your details

Error message: Registration unsuccessful, an error has occurred and registration has been unsuccessful. Please try again later

Details you have submitted are not valid

Message on screen 'Registration unsuccessful, the details you have submitted are not valid. Please contact your line manager to verify your details'

You received this message because the date of birth, PPS number or personnel number you entered did not match the SAP HR and Payroll System data.

If you work in any HSE region (except HSE North East) send an email to NPA@hse.ie with a copy of official documentation that includes the following:

• name
• employee number
• date of Birth
• PPS number

Examples of official documentation include:

• birth certificate
• passport
• driving licence
• public services card
• government document

Once employee data is updated on the SAP HR record, you can proceed with registration for your employee account on HR and Payroll Self Service.

Help with setting up your account

Contact NiSRP Self Service Helpdesk:

Email: support.nisrp@hse.ie

Phone: 0818 300 296 (Monday to Friday from 9am to 4.30pm)

Error has occurred and registration is unsuccessful

Error message 'Registration unsuccessful, an error has occurred and registration has been unsuccessful. Please try again later'

If you receive this message on screen contact the NiSRP Self Service Helpdesk.

Email: support.nisrp@hse.ie (when emailing the helpdesk include your name and personnel number, or your PPS number if you do not know your personnel number).

Phone: 0818 300 296 (Monday to Friday from 9am to 4.30pm)

Devices you can use to access HR and Payroll Self Service

You can access HR and Payroll Self-Service on your:

• work or personal computer
• mobile phone or tablet

When logging in from a personal device, you will be sent a 8 digit verification code via text message to your mobile phone. This is a security step, similar to the process used in online banking.

If you do not have a mobile phone number, you will continue to receive the verification code to your email.

For security reasons, managers must access HR and Payroll Self Service using a work device.

Follow these steps to get set up for the first time and to set your password.

1. Access HR and Payroll Self Service
2. Select the Password Reset option
3. Enter your Logon ID. This is your personnel number preceded by E and mobile number in the format 353 87*******
4. Select Reset
5. Enter your Logon ID and type in (or copy and paste) the Temporary Password received in the text message
6. Select Log on
7. Enter the Old Password. This is the Temporary Password sent to your mobile number. Enter a new password and confirm this. The password must be at least 8 characters long with a requirement for one uppercase letter, one number, and a special character for example $&!
8. Select Change
9. Your password is now changed and you are logged in to HR and Payroll Self Service

How to log in to HR and Payroll Self-Service for the first time from a personal device

Follow these steps to get set up for the first time and to set your password:

1. Access HR and Payroll Self Service
2. Select Password Reset
3. Enter your Login ID. This is your HSE (SAP) personnel number prefaced by the letter E for Employees and R for Retirees and mobile number in the format 35387*******
4. Select Reset
5. Enter your Login ID and type in (or copy and paste) the Temporary Password received in the text message
6. Select Log on. Accessing Self-Service from a personal device requires an additional verification code, an 8-digit number every time you log in. The code is sent via text message to your mobile phone. This is a security step, similar to the process used in online banking
7. Enter the verification code on the login screen
8. Click Log on
9. Enter the Old Password. This is the Temporary Password sent to your mobile number. Enter a new password and confirm this. The password must be at least 8 characters long with a requirement for one uppercase letter, one number and a special character for example $&!
10. Click Change
11. Your password is now changed and you are logged in to HR and Payroll Self Service

How to save HR and Payroll Self Service icon to Apple iPhone (video)

How to save HR and Payroll Self Service icon to Samsung smartphone (video)

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Technical queries

Employee tiles available on HR and Payroll Self Service

• View your payslips
• Update your bank details
• Update your address details
• Apply for leave
• Carry forward leave
• Submit travel expenses
• View leave, expenses and other reports