Devices and software

General IT devices

For PC and laptop orders during the COVID-19 pandemic see the ordering process here

For printer and scanner orders in the Midlands region only, complete and return the Printer and Scanner order form. Complete this form in Word. Print and sign the form. Log a request ticket and attach a copy through NSD Self Service

USB memory stick

Only HSE-approved USB memory sticks, distributed by the OoCIO, may be used to store or transfer HSE data.

To request a USB memory stick you must complete the USB memory stick form

Log a request ticket and attach a copy through NSD Self Service

Tablets

To order a tablet, you must complete the electronic device request form. The form must be completed by the requesting user and budget holder and sent to ict.tablets@hse.ie

Smartphone and MiFi devices

Smartphone and MiFi requests are processed by your local mobile administrator. Do not send your request form to the National Service Desk mailbox as it will not get processed.

Using the relevant request form, you can:

  • order a new smartphone
  • upgrade your smartphone
  • reallocate your smartphone

Ordering or upgrading to a new smartphone

You will need to complete the national smartphone request form in Word. Print and sign the form, scan it, and email to your local mobile administrator. If you are in the West, MidWest or Midlands region log your request using self service. Incomplete forms or handwritten forms without signatures will not be processed.

See: smartphone ordering guidelines and smartphone device usage agreement form

Ordering a Talk & Text phone

You will need to complete the National Talk & Text ordering form in Word. Print and sign the form, scan it, and email to your local mobile administrator. If you are in the West, MidWest or Midlands region log your request using self service. Incomplete forms or handwritten forms without signatures will not be processed.

See: Talk and Text ordering guidelines

Important

If you are moving department or post within the HSE, we encourage you to take your assigned HSE smartphone with you. If you have to give the smartphone back to your line manager, contact your local mobile administrator to get the device data wiped.

Reallocating your smartphone to another user

To reallocate your smartphone to another user you must complete the smartphone reallocation form in Word. Print and sign the form, scan it, and email to your local mobile administrator. If you are in the West, MidWest or Midlands region log your request using self service. Incomplete forms or handwritten forms without signatures will not be processed.

The form is completed by you, your line manager and general manager.

Read the smartphone reallocation guidelines

Ordering a MiFi device

You should explore other options for remote working, for example, VPN or phone tethering before requesting a MiFi device.

If you have a HSE Smartphone you should not order a MiFi device. You can use your smartphone to tether to the HSE network. This works in the same way as a MiFi device. See tethering guide

To request a MiFi device you must complete the MiFi device request form in Word. Print and sign the form, scan it, and email to your local mobile administrator. If you are in the West, MidWest or Midlands region log your request using self service. Incomplete forms or handwritten forms without signatures will not be processed.

The form is completed by you, your line manager and general manager.

Mifi ordering guidelines

Setting up international voice and data roaming

To use your HSE phone while abroad you must have international voice and data roaming enabled. To get this enabled, complete the smartphone roaming request form and submit it to your local mobile administrator. If you are in the West, MidWest or Midlands region log your request using self service. See guidelines on completing the smartphone roaming request form

You must give at least 48 hours advance notice for this request.

The form is completed by you and authorised by your line manager.

Local mobile administrators

HSE area Mobile administrator email address Domain name
HSE area East Mobile administrator email address Mobile.queries@hse.ie Domain name Healthirl - East
HSE area Midlands Mobile administrator email address NSD Self Service Domain name Healthirl - Midlands
HSE area North West Mobile administrator email address ictbizops.nw@hse.ie Domain name Healthirl – NorthWest - NWHB domain
HSE area South East Mobile administrator email address ictbizops.nw@hse.ie Domain name Healthirl - Southeast
HSE area Midwest Mobile administrator email address NSD Self Service Domain name Healthirl - Midwest
HSE area North East Mobile administrator email address mobiles.ne@hse.ie Domain name Healthirl – Northeast - NEHB Domain
HSE area South Mobile administrator email address ictbizops.nw@hse.ie Domain name Healthirl- South
HSE area South – Cork University Hospital Mobile administrator email address cuh.mcd@hse.ie Domain name Healthirl- South
HSE area West Mobile administrator email address NSD Self Service Domain name Healthirl - West

Software requests

Standard software is installed as part of the HSE national PC and laptop image. You are responsible for the use of all software, in accordance with the HSE IT Acceptable Use Policy, Irish Copyright and related Rights Act 2000 and software licensing agreements. Read ICT policies

Licensed software

For licence-based software, you must provide the licence details. You will need an approved purchase order (PO) to send to the vendor to get an order raised.

The vendor will provide proof of purchase and/or licence details. You need to include this as part of your request to the NSD (include it with the software request form).

To request software installation you will need to complete the software request form

The form must be completed by you, your senior manager or budget holder.

You must complete the form in Word. Log a request ticket and attach a copy through NSD Self Service

Common software list (free – no licence purchase or software exception request form required)

Log a ticket if you need any of the following updated or installed as no licence is applicable. Ensure you include the asset tag of your device:

Software name Note
Software name Adobe Reader upgrade Note Used to read PDF files. If your machine is old, then the version may need to be updated to access pdf files
Software name Microsoft Silverlight Note An updated version may be required for internet based video or graphics
Software name Internet Explorer (IE) Note You may have an outdated version installed and require a more recent version. Please note some applications may not work on new versions and this will need to be determined prior to the install, for example, the NSD will check other applications running on the machine
Software name Mozilla Firefox Note If you require Mozilla Firefox as an alternative browser, then an ESR version suitable for corporate use will be installed. ICT will need to determine if the machine is also running systems only suitable for Internet Explorer which can cause issues with multiple browsers installed, for example, NIMIS
Software name McAfee Content Encryption Note May be required if you need to email sensitive or confidential files to a colleague or third party
Software name Converting PDF to Word Note Non-licensed software available to convert simple documents containing text and
graphics. *If unsuitable, then the only alternative is to purchase PDF software
Software name Saving Word as a PDF Note Microsoft Word version 2010 has a Save As option to allow you to save Word documents as PDF files. Non licensed software available to allow older Word documents to be saved as PDF files
Software name Microsoft Office standard suite upgrade: upgrade from version 2007 to 2010 or 2016; upgrade from 2010 to 2016 Note If you have an old machine and / or have a 2007 version of Office standard installed (this excludes Microsoft Access) and require an upgrade to 2010 or 2016, then please log a ticket with your asset tag details. Note: This excludes Microsoft Office Professional (License required) or O365
Software name Microsoft Access installed on my machine in order to view Access databases only Note As you only require view access, this product can be installed without a license requirement

Getting access to blocked internet content

To get access to blocked internet content you must complete the Internet content filter exemption form. The request must be approved by your line manager (at General Manager level).

Log a request ticket and attach a copy through NSD Self Service

Contact the National Service Desk (NSD)

Use the NSD self-service portal or phone 0818 300 300