NSD Self Service

You can log support tickets at any time using NSD Self Service.

This is the fastest way to get a response. You can also check the status of your tickets without calling the National Service Desk (NSD).

Use NSD Self Service to:

• request IT services
• log faults and incidents
• get information to help resolve IT issues

How to access NSD Self Service

You can access NSD Self Service in the following ways:

• use the NSD Self Service link
• click the Ivanti Self Service icon on your PC

Your username is the same one you use to log in to your PC.

Self Service Password Reset Guide (PDF, 1.3 MB, 1 page)

Self Service Password Reset FAQs (PDF, 180 KB, 1 page)

Devices you can use

You can access NSD Self Service on any device that connects to the HSE network.

This includes HSE:

• mobile phones
• desktop computers
• laptops
• tablets

You cannot use personal devices to access NSD Self Service.

Why you should use NSD Self Service

You should use NSD Self Service because it:

• saves time and avoids long phone wait times
• allows line managers to sign and approve e-forms digitally
• improves service levels
• offers convenience and availability - log calls at any time
• reduces paper forms and administration
• lets you view and track the progress of your calls
• lets you add notes or request updates
• allows you to log incidents or requests for a colleague
• gives real-time access to national and regional service disruptions

Username not yet registered for NSD Self Service

You may see the screen below when you try to access NSD Self Service. This means your Windows login ID is not yet registered.

Complete the e-form and click 'submit'. This will log a call to the service desk so they can finish your registration. Once your registration is complete, you will be able to use NSD Self Service.

What NSD Self Service looks like