The National Service Desk (NSD) is your first point of contact for IT support across the HSE.
NSD Self Service upgrade now complete
The Ivanti NSD Self Service system has now been upgraded. The updated system gives you:
- a user‑friendly interface
- a simpler way to log and track your tickets
- improved support and knowledge resources
You can continue to access NSD Self Service through your existing Ivanti Self Service desktop icon.
A short guidance video is available to help you get familiar with the updated system. All staff should watch this before using the upgraded service.
On this page:
Hints and tips to solve common issues
Out-of-hours emergency contact
Requesting IT support
You can request IT support using NSD Self Service, phone or email
What to do before contacting the National Service Desk (NSD)
- Ensure your security questions are up to date - these are required before support can be provided.
- Manage your tickets and update your security questions on NSD Self Service.
- For device or network issues, restart your device first.
- For login issues - check Caps Lock is off and confirm your password is correct.
- For password resets, your security questions must be recorded. A colleague with recorded security questions can also verify your identity.
- For connection issues - check all device and peripheral connections to ensure everything is securely plugged in.
Out-of-hours emergency contact
An out‑of‑hours emergency service is available from 5pm to 8am, Monday to Friday, and all day at weekends. Call 0818 300 300. Use this service only for urgent issues that cannot wait. NSD staff will assess your ticket, carry out initial troubleshooting, and escalate it if needed.
Online meeting and collaboration tools
Mobile phone support
Contact NSD
Contact the National Service Desk (NSD)
Use the NSD Self Service Portal or phone 0818 300 300