Out-of-hours emergency contact
Requesting IT support
You can request IT support using:
What to do before contacting the National Service Desk (NSD)
- Ensure your security questions are up to date - these are required before support can be provided.
- Manage your tickets and update your security questions on NSD Self Service.
- For device or network issues, restart your device first.
- For login issues - check Caps Lock is off and confirm your password is correct.
- For password resets, your security questions must be recorded. A colleague with recorded security questions can also verify your identity.
- For connection issues - check all device and peripheral connections to ensure everything is securely plugged in.
NSD Self Service
Log your request on NSD Self Service.
NSD Self Service provides the fastest response, and you can track your ticket without calling the NSD.
NSD Self Service upgrade
The Ivanti NSD Self Service system is being upgraded. This will improve your experience logging IT support tickets.
The upgrade will include:
- a user-friendly interface
- an easier way to submit and track your tickets
- improved support and knowledge resources
The Self Service system will be unavailable from 6pm on Tuesday 24 March until 8am on Wednesday 25 March while we carry out the upgrade.
The upgraded system will be live on Wednesday 25 March 2026. You’ll be able to access it through your existing Ivanti Self Service desktop icon.
The Technology and Transformation team have developed a short video on how to use the upgraded system. All staff should watch this video in advance.
Phone
Phone: 0818 300 300
Choose:
- 0 - cyber security emergencies
- 1 - vaccination support
- 2 - all other queries
The service is available Monday to Friday, 9am to 5pm.
The NSD records inbound and outbound calls when recording is available.
Email: nsd.ict@hse.ie
Feedback, escalations and complaints
What to expect when using self service or contacting NSD
How to provide feedback on IT services or to escalate a ticket
Out-of-hours emergency contact
An out‑of‑hours emergency service is available on 0818 300 300. It operates from 5pm to 8am, Monday to Friday, and all day Saturday and Sunday. Use this service only for urgent issues that cannot wait until normal working hours.
NSD staff will assess each ticket, carry out initial troubleshooting, and resolve issues where possible. Some tickets may need to be escalated to other IT support teams.
Cork University Hospital (CUH)
IT out-of-hours emergency support phone: 021 492 2000
Letterkenny University Hospital (LUH)
IT out-of-hours emergency support phone: 074 918 8844
Galway University Hospital (GUH)
IT out-of-hours emergency support phone: 091 544 000
Mayo University Hospital (MUH)
IT out-of-hours emergency support phone: 091 544 000
Roscommon University Hospital (RUH)
IT out-of-hours emergency support phone: 091 544 000
Online meeting and collaboration tools
Approved and supported tools for online meetings and collaboration include:
Get more information about solutions that support communication and collaboration in digital health.
Mobile phone support
Contact Vodafone Support if you have issues with your work phone:
Phone: 1800 855 838
Email hsemobilitysupport@vodafone.com
Contact
Contact the National Service Desk (NSD)
Use the NSD Self Service Portal or phone 0818 300 300