Log in to HR and Payroll Self Service
What does the error 'Payroll area is locked' mean?
The error message 'Payroll area X (name of payroll area) is locked' is advising that the system is locked for routine maintenance.
During this time you will be unable to enter leave or travel claims, and managers will be unable to approve them.
This can be for a short period of time or for 2 days before your pay date (the length of time varies by payroll area).
I get a blank screen when I log into My HR and Payroll Service, what should I do?
You may have an older version of an internet browser. Internet Explorer 11, Chrome and FireFox are recommended for using HR and Payroll Self Service.
Why do I get the error message 'SAML2 service not accessible' when I try to log into HR and Payroll Self Service?
When you bookmark the HR and Payroll Self Service web address, your browser saves the address for that session only. When you revisit the site using that bookmark you will get an error 'SAML2'.
You are recommended to set up a desktop shortcut for the web address.
Creating a desktop shortcut
Right mouse click on a blank part of your desktop
Select 'New' and 'Shortcut'
On the next screen enter https://myhseselfservice.hse.ie
Click Next and name the link as HR and Payroll Self Service logon
Click Finish
Why do I get a 'Conflict of Absence' error?
The 'Conflict of Absence' error is displayed because there is a leave entry on your HR record and an outstanding leave request awaiting approval for the same period.
To remove this 'Conflict of Absence' error, you can do one of the following:
- delete the pending request from the 'My Leave Requests' tile
- ask your manager to reject the request from their manager inbox
If the date displayed on the error message is 'incorrect leave type' or an incorrect date, your TRO must delete the entry on their system.
Why is an error displayed on 'My Travel and Expenses' tile?
This error means there are no travel privileges created for you.
To fix this, access the My Travel Privileges tile and submit the documentation for claiming expenses.
If you claim mileage you will need:
- vehicle licensing certificate
- vehicle insurance
- letter of indemnity
- employee declaration
Note: If you claim expenses but do not use your own vehicle you will only need the employee declaration document.
Contact
Email support.nisrp@hse.ie
When emailing the helpdesk include your name and personnel number (or your PPS number if you do not know your personnel number).
Phone: 0818 300 296 9am to 4.30pm Monday to Friday
For pay and payslip queries contact your local payroll department