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Managing Conflict Effectively

Programme aim

To provide you with the necessary skills and knowledge to manage conflict effectively, enhancing awareness of underlying variables leading to conflict, and enabling line managers to promote healthy working relationships and a positive team environment.

Learning objectives

At the end of this programme you will have a knowledge and appreciation of:

  • an understanding of the signs, symptoms and impact of conflict
  • understanding models, tools and techniques to assist in managing conflict effectively
  • review a manager’s role in preventing and managing conflict
  • identify what it means to have a positive work environment and how to ensure this is
  • developed and sustained


This is a one day virtual programme.

Targeted participants

This virtual programme is aimed at HSE staff with people management responsibilities.

Programme requirements

This virtual programme is an interactive and participative programme. Participants will be engaging with each other and with the facilitator in discussion and in group work. You will need to be able to see and hear each other throughout the programme.

To facilitate the best learning experience for all participants, you should only sign up for a programme if you have a laptop or PC with a camera, audio and a reliable internet connection. Using a tablet or mobile phone is not recommended. These do not allow you to access all the functionality needed to participate in the programme.

CORU Continuous Professional Development

Upon completion of this programme, health and social care professionals registered with CORU can identify this programme as a suitable continuous professional development (CPD) activity for their role. CPD credits may then be allocated based on the new or enhanced learning associated with the activity.

View dates and book a place

How to book Leadership, Learning and Talent Management (LLTM) programmes on HSeLanD


Sean O’Grady