IT request forms to set up usernames and emails; and get network access including VPN.
Contact the National Service Desk (NSD) using NSD Self Service or phone 0818 300 300.
Usernames and emails
A domain username allows you to login and access the HSE network.
Use NSD Self Service to request a domain username, email address or generic mailbox.
Or you can download the Domain access and email address request form
You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service
Line managers setting up a username and email for new staff
Line managers should use NSD Self Service to request a new domain account and email address for a new member of staff.
Internet services
Following the recent cyber attack, external websites in the social, media and TV categories are not available. For example, Twitter and Facebook sites are not accessible.
If a site is blocked and you require access for work-related purposes, complete the Internet content filter exemption form. Log a request ticket and attach a copy through NSD Self Service
Internet Content Filter Standard policy
Getting access to a network folder (for more than one user)
Complete the network access request form to get access to a network folder, for one or more users.
You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service
Remove or disable access to an account
Complete the disable or remove access request form to remove or disable access to accounts. This includes email, and to remove access privileges to the domain (network).
You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service
Complete all parts of the form. Incomplete forms will be returned to you.
Remote access VPN account
Having a VPN account enables you to access the HSE network remotely when using a HSE laptop.
The VPN account will only work using a private broadband connection.
Complete the remote access VPN request form to request a remote access account using Virtual Private Network (VPN) software.
You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service
Temporary access to another person's account
Complete the temporary access to other user account form to get access to another staff member's account. This includes access to another person's mailbox, folder or systems.
The form requires HR authorisation and to also be authorised by a senior manager.
You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service
Requesting third party access to the HSE network
Before requesting an account, or access to be given to a third party, see HSE ICT Policies
To request third party access to the HSE network you will need to complete:
- HSE Service provider Data Processing agreement (DPA) – must be completed for all third party providing services to the HSE and submitted to Chris.Meehan@hse.ie (ICT Senior Security Officer)
- Third party access request form
to request a domain account for a third party provider - CAG request form
for a third party requiring Citrix Storefront access - HSE supplier IT security assessment questionnaire
- Third party network access agreement
You should ensure all documentation has been signed and completed before making your request.
Generic network domain access request form
The generic network domain access request form is used to request the creation of a HSE generic network domain access account.
The form must be completed by the proposed designated owner, at grade VIII (equivalent or higher).
You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service
Setup new or amend access to a generic mailbox
The setup new or amend access to a generic mailbox form is used to set up new, grant or amend access to a HSE generic mailbox. The form must be completed by the requesting user and their line manager.
You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service
Work estimate form
Use the work estimate form to request NSD assistance with a system, hardware or project implementation.
You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service
Related topic
Contact the National Service Desk (NSD)
Use NSD Self Service or phone 0818 300 300