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Coronavirus

Information for health care workers is available on healthservice.hse.ie Coronavirus guidance documents are available on hpsc.ie

Request forms

IT request forms to set up usernames and emails; and get network access including VPN.

Contact the National Service Desk using the NSD self service portal or phone 0818 300 300.

Usernames and emails

A domain username allows you to login and access the HSE network.

Use the NSD self service portal to request a domain username, email address or generic mailbox.

Or you can email the Domain access and email address request form to your service desk mailbox.

Line managers setting up a username and email for new staff

Line managers should use the NSD self service portal to request a new domain account and email address for a new member of staff.

Getting access to a network folder (for more than one user)

Complete the network access request form to get access to a network folder, for one or more users.

You must complete the form in Word. Print and sign the form, submit through your self service portal or scan it and email to your service desk mailbox.

Remove or disable access to an account

Complete the disable or remove access request form to remove or disable access to accounts. This includes email, and to remove access privileges to the domain (network).

You must complete the form in Word. Print and sign the form, submit through your self service portal or scan it and email to your service desk mailbox.

Complete all parts of the form. Incomplete forms will be returned to you.

Remote access VPN account

Having a VPN account enables you to access the HSE network remotely when using a HSE laptop.

The VPN account will only work using a private broadband connection.

Complete the remote access VPN request form to request a remote access account using Virtual Private Network (VPN) software.

Temporary access to another person's account

Complete the temporary access to other user account form to get access to another staff member's account. This includes access to another person's mailbox, folder or systems.

The form requires HR authorisation and to also be authorised by a senior manager.

You must complete the form in Word. Print and sign the form, submit through your self service portal or scan it and email to your service desk mailbox.

Requesting third party access to the HSE network

To request third party access to the HSE network you will need to complete:

Requests for third party access must be made in agreement with the business owner (sponsor).

The third party access request form and agreements must be completed by the business owner (or their nominee) and the third party.

Scan the form and agreements and email to your service desk mailbox

Generic network domain access request form

The generic network domain access request form is used to request the creation of a HSE generic network domain access account.

The form must be completed by the proposed designated owner, at grade VIII (equivalent or higher).

Scan or email the form to your service desk mailbox

Setup new or amend access to a generic mailbox

The setup new or amend access to a generic mailbox form is used to set up new, grant or amend access to a HSE generic mailbox. The form must be completed by the requesting user and their line manager.

Contact the National Service Desk (NSD)

Use the NSD self service portal or phone 0818 300 300

Page last reviewed: 20/11/2020
Next review due: 20/11/2023