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Request forms

IT request forms to set up usernames and emails; and get network access including VPN.

Contact the National Service Desk (NSD) using NSD Self Service or phone 0818 300 300.

Usernames and emails

A domain username allows you to login and access the HSE network.

Use NSD Self Service to request a domain username, email address or generic mailbox.

Or you can download the Domain access and email address request form

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Line managers setting up a username and email for new staff

Line managers should use NSD Self Service to request a new domain account and email address for a new member of staff.

Internet services and web page whitelisting

Following the recent cyber attack, external websites in the social, media and TV categories are not available. For example, Twitter and Facebook sites are not accessible.

If a site is blocked and you require access for work-related purposes (or whitelisted), complete the Internet content filter exemption form. Log a request ticket and attach a copy through NSD Self Service

Internet Content Filter Standard policy

Getting access to a network folder (for more than one user)

Complete the network access request form to get access to a network folder, for one or more users.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Disable, remove, modify or enable access to an account

Complete the disable or remove access request form to remove or disable access to accounts. This includes email, and to remove access privileges to the domain (network).

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Complete all parts of the form. Incomplete forms will be returned to you.

NE or NW shared mailbox setup (previously on Lotus Notes)

Getting your mailbox setup and accessible through Outlook Web Access (OWA)

If you had a shared mailbox in Lotus Notes and now require it set up on OWA, you must submit a ticket request.

Submit a ticket request using self service via Ivanti Self Service using the ‘NE & NW Shared Mailbox Request’ tile.

Alternatively, you can manually complete this form

Remote access VPN account

Having a VPN account enables you to access the HSE network remotely when using a HSE laptop.

The VPN account will only work using a private broadband connection.

To request a VPN account, you must have recorded your Ivanti Self Service security questions. Record your security questions using NSD Self Service via the ‘update your user profile’ tile. When this has been done, complete the remote access VPN request form to request a remote access account using Virtual Private Network (VPN) software.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service via the 'Log a Service Request' tile.

Re-enabling Checkpoint VPN accounts following the cyber attack

National Checkpoint VPN Remote Access Instruction Guide.pdf (size 1.2 MB)

Temporary access to another person's account

Complete the temporary access to other user account form to get access to another staff member's account. This includes access to another person's mailbox, folder or systems.

The form requires HR authorisation and to also be authorised by a senior manager.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Requesting a third party account and access to the HSE network

HSE directorates/service areas must ensure that commercial service providers they contract, with direct or indirect access to patient or employee data, sign the HSE Service Provider Data Processing Agreement (DPA).

DPA list

The DPA form is only intended to be completed by commercial third party service providers or suppliers who are providing contracted services to the HSE, and who will be processing personal data on behalf of the HSE. That is, those that are acting as a ‘data processor’ for the HSE.

This list includes, but is not limited to, commercial service providers who are responsible for the:

  • supply, service and support of HSE clinical devices
  • supply, management and support of HSE information systems
  • provision of consultancy services
  • provision of data management services - data collection, processing, storage, hosting, transfer, conversion, copying, transcription, disposal/destruction, archiving

The DPA must be completed by commercial third party service providers to the HSE who will be processing personal data on behalf of the HSE

Each HSE directorate/service area should ensure the signed copy is stored with the original procurement contract provided by the commercial service provider.

The DPA does not apply to:

  • health service providers who are funded by the HSE. For example, voluntary hospitals and non-acute agencies, voluntary and community agencies funded under the Health Act 2004 and agencies funded under the Child Care Act 1991. These providers are covered by HSE service level arrangements.
  • where the HSE is under a legal obligation to share patient information with an organisation or agency. For example National Cancer Registry Ireland.

The OoCIO keeps a list of commercial service providers who have signed the DPA form.

To request access to HSE-funded agency staff see usernames and emails to access the relevant form.

Before requesting an account or access to be given to a third party, see HSE ICT Policies

To request third party access to the HSE network, you must ensure a DPA is in place.

You must complete one or more of the following forms depending on requirements:

Requesting remote access for third parties to the HSE network

External third parties can access the HSE network remotely over Citrix Cloud

  • to request access to Citrix Cloud, there must be an approved DPA in place for the external third party
  • requests for third party access must have a HSE sponsor
  • Healthirl domain account is required
  • To request access to Citrix Cloud, log a ticket when the DPA is completed and approved

Citrix Cloud account restrictions

Restrictions are applied within the HSE Citrix Cloud environment by default, for example, restrictions for printing, in/outbound clipboard.

Citrix Cloud remote access request form

The Citrix Cloud remote access request form is used to request off-premise Citrix Cloud remote access to the HSE domain and IT resources.

The request must be completed by a HSE information owner or their nominee. Send completed forms to the National Service Desk.

Generic network domain access request form

The generic network domain access request form is used to request the creation of a HSE generic network domain access account.

The form must be completed by the proposed designated owner, at grade VIII (equivalent or higher).

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Setup new or amend access to a generic mailbox

The setup new or amend access to a generic mailbox form is used to set up new, grant or amend access to a HSE generic mailbox. The form must be completed by the requesting user and their line manager.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Work estimate form

Use the work estimate form to request NSD assistance with a system, hardware or project implementation.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Related topic

Devices and software

Contact the National Service Desk (NSD)

Use NSD Self Service or phone 0818 300 300

Page last reviewed: 20/11/2020
Next review due: 20/11/2023