Request forms

Contact the National Service Desk (NSD) using NSD Self Service or phone 0818 300 300.

• Access to blocked internet content
• Access to network folder (for more than one user)
• Citrix hosted application access request
• Enable, disable, modify or remove access to an account or IT resource
• Elevated account request form (tier 1 and tier 2 access)
• NE or NW shared mailbox set up previously on Lotus Notes
• Remote access VPN account
• Requesting a third party account and access to the HSE network
• Server access request
• Set up or amend access to a generic mailbox
• ShareFile access
• Systems access request forms
• Temporary access to another person's account
• Usernames and emails
• Work estimate form

Usernames and emails

A domain username allows you to login and access the HSE network.

To request a domain username, email address or generic mailbox, use NSD Self Service.

You can also download the Domain Access and Email Address Request Form (Word, 68KB, 2 pages).

You must complete the form in Word, log a request ticket and attach the form on NSD Self Service.

Line managers setting up a username and email for new staff should do so using NSD Self Service.

To request a new email distribution list, or to be added to an existing distribution list, download the Set up New or Amend Access to a Distribution List Form (Word, 38KB, 1 page).

Complete the form in Word, log a request ticket and attach the form on NSD Self Service.

Getting access to a network folder (for more than one user)

To get access to a network folder, for 1 or more users, complete the Network Shared Folder Access Request Form (Word, 81.7KB, 4 pages).

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form on NSD Self Service.

Enable, disable, modify or remove access to an account or IT resource

To remove, disable or enable access to accounts, complete the Enable, Disable, Modify or Remove Access to an Account or IT Resource Form (Word, 62 KB, 2 pages). (This includes email, and to remove or re-enable access privileges to the network).

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form on NSD Self Service.

Complete all parts of the form. Incomplete forms will be returned to you.

Elevated account request form (tier 1 and tier 2 access)

To request elevated accounts for tier 1 (server and infrastructure) and tier 2 (local admin) complete the Elevated Account Request Form.

Requests must be approved by the business owner or HSE sponsor.

NE or NW shared mailbox setup (previously on Lotus Notes)

Getting your mailbox set up and accessible through Outlook Web Access (OWA)

NE or NW users who previously used a shared mailbox on Lotus Notes should complete the NE and NW Shared Mailbox Request Form on NSD Self Service.

You can also manually complete the Set Up Shared Mailbox Form (Word, 59.4KB, 2 pages).

Remote access VPN account

Having a VPN account enables you to access the HSE network remotely when using a HSE laptop. Only HSE users are given VPN account access.

The VPN account will only work using a private broadband connection.

To request a VPN account, you must have recorded your Ivanti Self Service security questions. Record your security questions using NSD Self Service via the ‘update your user profile’ tile. When this has been done, complete the Remote Access VPN Request Form.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form on NSD Self Service (using the 'Log a Service Request' tile).

National Checkpoint VPN Remote Access Instruction Guide (PDF, 1.2MB, 5 pages).

Temporary access to another person's account

To get access to another staff member's account (includes access to another person's mailbox, folder or systems), complete the Temporary Access to Other User Account Form (Word, 66.6KB, 2 pages).

The temporary access form requires HR authorisation and must be authorised by a senior manager.

You must complete the form in Word, log a request ticket and attach the form on NSD Self Service.

Server access request

Access to HSE servers is given through privileged access. You must have an elevated account to administer servers within the HSE.

Ensure you have an elevated account before completing the Server Administration Access Request Form (Word, 55.5KB, 2 pages).

Complete the form in Word, log a request ticket and attach the form on NSD Self Service.

ShareFile access

ShareFile allows information and files to be shared securely. Request access via the Citrix ShareFile Request window on NSD Self Service.

Requesting a third party account and access to the HSE network

Get information on third party accounts and access to the HSE network.

Generic network domain access request form

To create a HSE generic network domain access account, complete the Generic Network Domain Access Request Form (Word, 32.7KB, 1 page).

The form must be completed by the proposed designated owner, at grade VIII (equivalent or higher).

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form on NSD Self Service.

Set up or amend access to a generic mailbox

To set up or amend access to a HSE generic mailbox, complete the Set up New or Amend Access to a Generic Mailbox Form (Word, 65.9KB, 2 pages).

The form must be completed by the requesting user and their line manager.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form on NSD Self Service.

Work estimate form

To request NSD assistance with a system, hardware or project implementation, complete the Work Estimate Form (Word, 27.8KB, 2 pages).

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form on NSD Self Service.

Access to blocked internet content

To get access to blocked internet content you must complete the Internet Content Filter Exemption Form (PDF, 138KB, 5 pages).

The request must be approved by your line manager (at general manager level).

Log a request ticket and attach a copy on NSD Self Service.

Citrix hosted application access request

To access HSE systems or applications remotely using Citrix (from outside HSE premises), complete the Citrix Hosted Application Access Request Form.

Requests must be completed by a HSE information owner or their nominee, Grade VIII or above.

Complete the form in Word. Log a request ticket and attach the form on NSD Self Service.