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We are working to bring Devices, IT services and applications back as quickly and safely as possible. Some services are unavailable at the moment. Read about how to restore your device safely.

Request forms

IT request forms to set up usernames and emails; and get network access including VPN.

Contact the National Service Desk (NSD) using NSD Self Service or phone 0818 300 300.

Usernames and emails

A domain username allows you to login and access the HSE network.

Use NSD Self Service to request a domain username, email address or generic mailbox.

Or you can download the Domain access and email address request form

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Line managers setting up a username and email for new staff

Line managers should use NSD Self Service to request a new domain account and email address for a new member of staff.

Internet services

Following the recent cyber attack, external websites in the social, media and TV categories are not available. For example, Twitter and Facebook sites are not accessible.

If a site is blocked and you require access for work-related purposes, complete the Internet content filter exemption form. Log a request ticket and attach a copy through NSD Self Service

Internet Content Filter Standard policy

Getting access to a network folder (for more than one user)

Complete the network access request form to get access to a network folder, for one or more users.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Remove or disable access to an account

Complete the disable or remove access request form to remove or disable access to accounts. This includes email, and to remove access privileges to the domain (network).

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Complete all parts of the form. Incomplete forms will be returned to you.

Remote access VPN account

Having a VPN account enables you to access the HSE network remotely when using a HSE laptop.

The VPN account will only work using a private broadband connection.

Complete the remote access VPN request form to request a remote access account using Virtual Private Network (VPN) software.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Temporary access to another person's account

Complete the temporary access to other user account form to get access to another staff member's account. This includes access to another person's mailbox, folder or systems.

The form requires HR authorisation and to also be authorised by a senior manager.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Requesting third party access to the HSE network

Before requesting an account, or access to be given to a third party, see HSE ICT Policies

To request third party access to the HSE network you will need to complete:

You should ensure all documentation has been signed and completed before making your request.

Generic network domain access request form

The generic network domain access request form is used to request the creation of a HSE generic network domain access account.

The form must be completed by the proposed designated owner, at grade VIII (equivalent or higher).

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Setup new or amend access to a generic mailbox

The setup new or amend access to a generic mailbox form is used to set up new, grant or amend access to a HSE generic mailbox. The form must be completed by the requesting user and their line manager.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Work estimate form

Use the work estimate form to request NSD assistance with a system, hardware or project implementation.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Related topic

Devices and software

Contact the National Service Desk (NSD)

Use NSD Self Service or phone 0818 300 300

Page last reviewed: 20/11/2020
Next review due: 20/11/2023