Request forms

Contact the National Service Desk (NSD) using NSD Self Service or phone 0818 300 300.

• Access to blocked internet content
• Access to network folder (for more than one user)
• Citrix hosted application access request
• Enable, disable, modify or remove access to an account or IT resource
• Internet services and web page whitelisting
• NE or NW shared mailbox set up previously on Lotus Notes
• Remote access VPN account
• Requesting a third party account and access to the HSE network
• Server access request
• ShareFile access
• Systems access request forms
• Temporary access to another person's account
• Usernames and emails
• Work estimate form

Usernames and emails

A domain username allows you to login and access the HSE network.

Use NSD Self Service to request a domain username, email address or generic mailbox.

Or you can download the Domain Access and Email Address Request Form (Word, 68KB, 2 pages)

You must complete the form in Word, log a request ticket and attach the form through NSD Self Service

Line managers setting up a username and email for new staff should do so using NSD Self Service

To request a new email distribution list, or to be added to an existing distribution list, download the Set up New or Amend Access to a Distribution List Form (Word, 38KB, 1 page)

Complete the form in Word, log a request ticket and attach the form through NSD Self Service

Internet services and web page whitelisting

Following the recent cyber attack, external websites in the social, media and TV categories are not available. For example, Twitter and Facebook sites are not accessible.

If a site is blocked and you require access for work-related purposes (or whitelisted), complete the Internet Content Filter Exemption Form (PDF, 138KB, 5 pages). Log a request ticket and attach a copy through NSD Self Service

Internet Content Filter Standard policy

Getting access to a network folder (for more than one user)

Complete the Network Access Request Form (Word, 81.7KB, 4 pages) to get access to a network folder, for one or more users.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Enable, disable, modify or remove access to an account or IT resource

To remove, disable or enable access to accounts, complete the Enable, Disable, Modify or Remove Access to an Account or IT Resource Form (Word, 62 KB, 2 pages). This includes email, and to remove or re-enable access privileges to the domain (network).

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Complete all parts of the form. Incomplete forms will be returned to you.

NE or NW shared mailbox setup (previously on Lotus Notes)

Getting your mailbox set up and accessible through Outlook Web Access (OWA)

NE or NW users who previously used a shared mailbox on Lotus Notes should complete the NE and NW Shared Mailbox Request Form on NSD Self Service.

Alternatively, you can manually complete the Set Up Shared Mailbox Form (Word, 59.4KB, 2 pages)

Remote access VPN account

Having a VPN account enables you to access the HSE network remotely when using a HSE laptop. Only HSE users are given VPN account access.

The VPN account will only work using a private broadband connection.

To request a VPN account, you must have recorded your Ivanti Self Service security questions. Record your security questions using NSD Self Service via the ‘update your user profile’ tile. When this has been done, complete the Remote Access VPN Request Form to request a remote access account using Virtual Private Network (VPN) software.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service using the 'Log a Service Request' tile.

National Checkpoint VPN Remote Access Instruction Guide (PDF, 1.2MB, 5 pages)

Temporary access to another person's account

To get access to another staff member's account, complete the Temporary Access to Other User Account Form (Word, 66.6KB, 2 pages). This includes access to another person's mailbox, folder or systems.

The temporary access form requires HR authorisation and must be authorised by a senior manager.

You must complete the form in Word, log a request ticket and attach the form through NSD Self Service.

Server access request

Access to HSE servers is given through privileged access. You must have an elevated account to administer servers within the HSE.

Ensure you have an elevated account before completing the Server Administration Access Request Form (Word, 55.5KB, 2 pages)

Complete the form in Word, log a request ticket and attach the form through NSD Self Service

ShareFile access

ShareFile allows information and files to be shared securely. Request access via the Citrix ShareFile Request window on NSD Self Service.

Requesting a third party account and access to the HSE network

Get information on third party accounts and access to the HSE network

Generic network domain access request form

The Generic Network Domain Access Request Form (Word, 32.7KB, 1 page) is used to request the creation of a HSE generic network domain access account.

The form must be completed by the proposed designated owner, at grade VIII (equivalent or higher).

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Set up new or amend access to a generic mailbox

The Set up New or Amend Access to a Generic Mailbox Form (Word, 65.9KB, 2 pages) is used to set up new, grant or amend access to a HSE generic mailbox. The form must be completed by the requesting user and their line manager.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Work estimate form

Use the Work Estimate Form (Word, 27.8KB, 2 pages) to request NSD assistance with a system, hardware or project implementation.

You must complete the form in Word. Print and sign the form. Log a request ticket and attach the form through NSD Self Service

Getting access to blocked internet content

To get access to blocked internet content you must complete the Internet Content Filter Exemption Form (PDF, 138KB, 5 pages). The request must be approved by your line manager (at General Manager level).

Log a request ticket and attach a copy through NSD Self Service

Citrix hosted application access request

Use the Citrix Hosted Application Access Request Form to request off-premise Citrix cloud remote access or application access via citrix only to the HSE domain and IT resources.

Requests must be completed by a HSE Information owner or their nominee, Grade VIII or above.

Complete the form in Word. Log a request ticket and attach the form through NSD Self Service.