IT request forms to set up usernames and emails; and get network access including VPN.
Contact the National Service Desk (NSD) using the NSD self service portal or phone 0818 300 300.
Usernames and emails
A domain username allows you to login and access the HSE network.
Use the NSD self service portal to request a domain username, email address or generic mailbox.
Or you can email the Domain access and email address request form to your service desk mailbox.
Note: the NSD self-service portal provides the quickest and easiest route to log tickets.
Line managers setting up a username and email for new staff
Line managers should use the NSD self service portal to request a new domain account and email address for a new member of staff.
Getting access to a network folder (for more than one user)
Complete the network access request form to get access to a network folder, for one or more users.
You must complete the form in Word. Print and sign the form, submit through your self service portal or scan it and email to your service desk mailbox.
Remove or disable access to an account
Complete the disable or remove access request form to remove or disable access to accounts. This includes email, and to remove access privileges to the domain (network).
You must complete the form in Word. Print and sign the form, submit through your self service portal or scan it and email to your service desk mailbox.
Complete all parts of the form. Incomplete forms will be returned to you.
Remote access VPN account
Having a VPN account enables you to access the HSE network remotely when using a HSE laptop.
The VPN account will only work using a private broadband connection.
Complete the remote access VPN request form to request a remote access account using Virtual Private Network (VPN) software.
Temporary access to another person's account
Complete the temporary access to other user account form to get access to another staff member's account. This includes access to another person's mailbox, folder or systems.
The form requires HR authorisation and to also be authorised by a senior manager.
You must complete the form in Word. Print and sign the form, submit through your self service portal or scan it and email to your service desk mailbox.
Requesting third party access to the HSE network
Before requesting an account, or access to be given to a third party, see HSE ICT Policies
To request third party access to the HSE network you will need to complete:
- Third party access request form
to request a domain account for a third party provider - CAG request form
for a third party requiring Citrix Storefront access - HSE supplier IT security assessment questionnaire
- Third party network access agreement
You should ensure all documentation has been signed and completed before making your request.
Generic network domain access request form
The generic network domain access request form is used to request the creation of a HSE generic network domain access account.
The form must be completed by the proposed designated owner, at grade VIII (equivalent or higher).
Scan or email the form to your service desk mailbox
Setup new or amend access to a generic mailbox
The setup new or amend access to a generic mailbox form is used to set up new, grant or amend access to a HSE generic mailbox. The form must be completed by the requesting user and their line manager.
Work estimate form
Use the work estimate form to request NSD assistance with a system, hardware or project implementation. Return your completed form to your service desk mailbox or request a ticket through the self-service portal.
Related topic
Contact the National Service Desk (NSD)
Use the NSD self service portal or phone 0818 300 300