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UL Hospitals Group Quality and Patient Safety

The Quality and Patient Safety Department works with all staff across our hospitals. We work together to ensure that we provide the best possible, safe, quality care to our patients.

Quality improvement is a core function of our team. It involves making changes that lead to better patient experiences.

The leadership team supports the quality and patient safety function. Any new clinical processes are designed with quality and patient safety in mind. We examine our patient care processes on an ongoing basis.

We monitor and assess what we are doing against national health care standards. We report our progress in the Safety Indicator Statement.

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The HSE Acute Hospitals Quality & Patient Safety Office

Patient involvement

We welcome feedback from patients through patient experience surveys and our complaints procedures. We have a dedicated Patient Advocacy Liaison Service. The team engages with patients and their families. We also engage with service users through forums such as our Patient Council. A nominated member of the patient council sits on some of our key committees. This means that the patient is part of the decision-making process.

Risk reduction

Our risk reduction program looks at system issues that could lead to an adverse event. If we identify a risk, we assess that risk, put additional controls in place to manage and reduce the risk. Our team of risk and safety coordinators advises and assists our staff in managing risk.

We have a dedication to continuous quality improvement and have systems in place to drive improvements. We are always examining our patient care processes and making sustainable improvements.

Central to all this is supporting our staff in the vital role they make to quality and patient safety.