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UL Hospitals Group Quality and Patient Safety

The Quality and Patient Safety Department works with all staff across our hospitals. We work together to ensure that we provide the best possible, safe, quality care to our patients.

Quality improvement is a core function of our team. It involves making changes that lead to better patient experiences.

The leadership team supports the quality and patient safety function. Any new clinical processes are designed with quality and patient safety in mind. We examine our patient care processes on an ongoing basis.

We monitor and assess what we are doing against national health care standards. We report our progress in the Safety Indicator Statement.

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The HSE Acute Hospitals Quality & Patient Safety Office

Patient involvement

We welcome feedback from patients through patient experience surveys and our complaints procedures. We have a dedicated Patient Advocacy Liaison Service. The team engages with patients and their families. We also engage with service users through forums such as our Patient Council. A nominated member of the patient council sits on some of our key committees. This means that the patient is part of the decision-making process.

Risk reduction

Our risk reduction program looks at system issues that could lead to an adverse event. If we identify a risk, we assess that risk, put additional controls in place to manage and reduce the risk. Our team of risk and safety coordinators advises and assists our staff in managing risk.

We have a dedication to continuous quality improvement and have systems in place to drive improvements. We are always examining our patient care processes and making sustainable improvements.

Central to all this is supporting our staff in the vital role they make to quality and patient safety.

Statement of Purpose

The Statement of Purpose is a document that describes the purpose and function of a designated centre. It helps to ensure that people who use the service, families and all stakeholders have a common understanding of the nature of the service, and anyone reading it should be easily able to understand and identify the service provided.

Statement of Purpose UL Hospitals Group (PDF, 25 pages, 3 MB)

Your Service Your Say Feedback Learning Casebook

This section contains twice yearly published Your Service Your Say Feedback Learning Casebook casebooks which detail a selection of anonymised feedback cases, both complaints and compliments, received and responded.

The publication of casebooks is part of the HSE’s commitment to use feedback as a tool for learning and to facilitate the sharing of that learning. The cases, although each unique, present themes and issues that need to be examined in the context of quality and service improvement.

We hope that these casebooks will offer valuable insight into the issues that give rise to complaints as well as identify areas of good practice that will assist in guiding decision making to improve services and the service user experience

UL Hospitals Group Complaints & Compliments Casebook 2022.pdf (size 947 KB, 28 pages)