Training programme to help staff have a better understanding of the ethnic, cultural and religious diversity of people who use our services, and reduce the potential harm that unconscious bias may cause.
The programme contains 4 modules and is available on HSeLanD.
- Inclusive practices and intercultural awareness (30 minutes) will support you to be respectful of the ethnic, cultural and religious diversity of service users, in order to provide an effective, high quality responsive service.
- Working with others (30 minutes) will enhance your ability to provide a culturally sensitive service by using techniques that have been shown to reduce the potential harm that unconscious bias may have on our service users.
- Refugees, protection applicants and trauma (45 minutes) will support you to work with refugees and protection applicants so as to improve their health outcomes. It will also help you to recognise trauma reactions and take some steps to avoid triggering or re-traumatising service users.
- Understanding migrant mental health and wellbeing (30 minutes) will help you provide a compassionate and person-centred response when working with people from migrant communities, and to signpost them to mental health and wellbeing supports if, and when, it is appropriate.