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Difficulty logging into online payslips


The password on your welcome email is 4 characters in length. If you are copying and pasting from your email, it will often include an extra space at the end. If you see 5 dots when you paste into the password box, delete the last dot.

If you are typing in the password, bear in mind that it is case sensitive. You must enter the password exactly as it appears on your welcome email, including any upper/lower case letters or numbers.

On first login, you will be asked to provide your PPS number.

Setting a new password

After successfully logging in for the first time you will be asked to create a new password.

This password must be at least 8 characters long and have a combination of:

  • upper case and lower case letters, or
  • upper case and numbers, or
  • lower case and numbers

Password reset

Click on the ‘Forgotten Password’ link to have a new password sent to your registered email address.


If you are using webmail such as Gmail or Yahoo, remember to check your spam/junk folders. Automated emails are often sent to these folders.

Access to webmail accounts may be blocked within the HSE network.

Further help

If you are still experiencing problems logging in, email, giving details of your issue. Include your full name and user ID.

Telephone support is available on01 5710 780 but priority is given to the email support service.