Last updated on: Friday 18 June at 3:30 pm
Latest Pay Update
Payroll continues to run as normal. Every effort has gone into capturing and processing all premiums, overtime and additional items. Any issues if applicable will be rectified in the coming weeks.
If you have any queries about your pay, contact your time returning officer or local payroll team. Payroll contact details are available here.
There is an online payslip service available as an interim solution for the following areas:
- North West
- Mid-West/ Tusla
- Local sites/locations may receive requests for PPSN’s and/or personnel numbers from staff wishing to avail of this facility whilst on the HSE network or their MiFi device.
- This solution is only available on devices connected to a HSE network or MiFi device.
- This solution is not available on personal devices or home networks.
- You will receive a no-reply email to the email address you used to register for online payslips with.
- As it is only a temporary solution, there is no support available for technical issues arising.
For those unable to access their online payslips and requiring printed payslips for urgent needs (mortgages, loans etc), you will need to contact Payroll Services and request a paper payslip in these circumstances.
The Employee Self Service (ESS) system is not available currently in
- South East
If you work in one of these areas, you can access your payslip when the systems are restored.
Payslips are still available in these areas:
- North East
If you work in one of these areas, you can access your payslip online as normal.
Salary certificates can be provided. You can send your salary certificates to your local payroll department and they will complete the certificate.
Problems With Pay
If you are a new starter contact your line manager to check if your paperwork was submitted. There may be a delay with processing your details.
If you are not a new employee check with your line manager if a time return was submitted for you.
If you have been underpaid, check with your line manager what time return was made for you.
Your line manager will notify your local payroll department immediately if an underpayment has occurred.
Once HR/Payroll is notified by your line manager you will be reimbursed in the next payroll.
If you have been overpaid, check with your line manager what time return was made for you.
Your line manager will notify your local payroll department immediately if an overpayment has occurred.
If you have recently resigned or retired and have received pay, please contact your local payroll to stop any further payment. HR are normally notified if someone resigns or retires through an online HR system. It is now a manual process so there may be delays updating the system.
HR Payroll will contact you to recoup the overpayment once the payroll system is restored.
All systems are back up and running. All arrears if applicable will be reimbursed to you.
If there is a change in your personal circumstances and you have asked Revenue to divide your tax credits and rate bands in a different way to your current situation, for example if you want to transfer credits to a spouse or you get married, this will be reflected in your salary as the system is now restored.
A change in tax credits could result in you owing tax or being due tax back. This will be rectified in the pay period when received from Revenue.
Deductions have come out of your pay as normal and has transferred directly to the vendor or as a direct debit.
Travel and subsistence
It is possible to make travel and subsistence claims in all areas except the East and South East, which is the ESS/MSS system.
Travel claims will process as normal in all other areas. If you are in the East or the South East area, it is not possible to make travel & subsistence claims currently. Keep a record of any travel and subsistence costs you incur, you can claim them when the system is restored.
If you have any further queries about your pay, contact your local HR or Payroll team. Payroll contact details are available here