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Handling feedback and complaints

Guidance for any HSE staff member on how to handle feedback and complaints from the people who use our services

  1. When someone tells you they have had a poor experience
  2. Saying sorry
  3. How to handle complaints
  4. Helping someone who is angry or upset
  5. Supporting people to give feedback
  6. What to do with comments and compliments
  7. Training to help you handle complaints and feedback