A support contact person is a fellow HSE employee who has received training to provide support and information on the Dignity at Work policy. They can support you if you are experiencing bullying, harassment or sexual harassment. Support is confidential, non-judgmental, non directional and off-the-record.
How a support contact person can support you
The support contact person can help you to better understand the Dignity at Work policy which explains bullying, harassment and sexual harassment; and the range of options available to you. They are there to assist you over a short period of time, over 3-4 visits if required. Meetings should generally last no longer than 45 minutes to an hour.
Who will know that I visited a support contact person?
Support is available on a confidential basis. The only person who will know about your visit is the support contact person. They will not keep any notes or records of your discussions.
Will the support contact person help me if I am accused of bullying, harassment or sexual harassment?
Yes, this support is available to people who may feel they are being bullied, harassed and or sexually harassed. It is also available to staff who have an accusation of bullying, harassment or sexual harassment made against them.
Will the support contact person speak to the person who is bullying, or harassing me?
No, this is not their role. They will help you to better understand what is going on, but will not speak to anyone on your behalf.
Where will the meeting take place?
Meetings will normally take place during the support contact person’s working hours in a suitable room where privacy can be assured. Where it is not practicable to meet on the work premises an alternative suitable venue may be used, but not in any venue where alcohol is served. Meetings can also take place virtually, or over the telephone.
Contact your local support contact person
You can get details of support contact persons in your local area from your local HR department. If you are unsure how to contact your local HR department, the National HR help desk will assist you with finding contact details. Phone: 1800 444 925; email: ask.hr@hse.ie The HR help desk will also be provided with details of support contact persons in local areas and can provide you with this information.
If you are uncomfortable approaching support contact persons in your local area you can seek details of support contact persons from a HR department outside of your area.
Appendix 2 of the Dignity at Work policy refers to the role of the support contact person