We welcome feedback from our service users.
We take complaints seriously and commit to resolving any issues that come up.
To deal with complaints efficiently, we use a 2-stage complaints process. Where possible, we ask that you first raise the issue with the EAP staff member you have been dealing with. This ensures your complaint is dealt with as quickly as possible.We aim to resolve your complaint locally within 5 working days.
If you believe your complaint has not been adequately dealt with, you may choose to submit a formal complaint form to our team. Any EAP staff member can give you more information about this.
Providing feedback
We appreciate feedback from our service users.
If we have done something well, please tell us.
If there are things we can do better in the future, we will try to improve.
To give your feedback, fill out the EAP Feedback Form. Email it to eap.service@hse.ie
Making a complaint
In most cases, the best way way to resolve your complaint is to contact your local EAP office.
To make a complaint, call the EAP national phone line on 0818 327 327.
Select your regional office from the automated menu.
The office is open from Monday to Friday, 9am to 5pm.