EAP counselling is a confidential service. No information about your issue will be shared with Human Resources, Occupational Health or your managers without your written consent.
Confidentiality is strictly maintained, except where:
- you, other employees, or the public are at serious risk
- a criminal offence is committed
- ordered to disclose by a court of law
- there is a child protection or vulnerable adult concern
Your information will be treated as strictly confidential, in accordance with the the Data Protection Acts 1988, 2003 and 2018.
This information is stored electronically on a secure client information management system (CIMS).
You can request a copy of your confidential EAP file through the standard freedom of information and data protection processes.
Making a request under the FOI – HSE.ie
EAP professional standards
The EAP counselling service uses internal and external practitioners.
EAP counsellors are accredited and maintain continuous professional development standards. The counsellors attend regular clinical supervision with an accredited clinical supervisor.