North East registration advice

Applies to all North East employees (except Our Lady Of Lourdes (OLOL).

Message on screen: Registration unsuccessful, the details you have submitted are not valid. Please contact your line manager to verify your details

Error message: Registration unsuccessful, an error has occurred and registration has been unsuccessful. Please try again later

Details you have submitted are not valid

Message on screen 'Registration unsuccessful, the details you have submitted are not valid. Please contact your line manager to verify your details'

You received this message because the date of birth, PPS number or personnel number you entered did not match the SAP HR and Payroll System data.

Send an email to npa.northeastwsr@hse.ie with a copy of official documentation that includes the following:

name
employee number
date of birth
PPS number

Examples of official documentation include:

birth certificate
passport
driving licence
public services card
government document

Once employee data is updated on the SAP HR record, you can proceed with registration for your employee account on HR and Payroll Self Service.

Unsuccessful registration (north east employees) flowchart (PDF, 40 KB, 1 page)

Error has occurred and registration is unsuccessful

Error message 'Registration unsuccessful, an error has occurred and registration has been unsuccessful. Please try again later'

If you receive this message on screen contact the NiSRP Self Service Helpdesk.

Email: support.nisrp@hse.ie (when emailing the helpdesk include your name and personnel number, or your PPS number if you do not know your personnel number).

Phone: 0818 300 296 (Monday to Friday from 9am to 4.30pm)

Our Lady Of Lourdes (OLOL) employees only

Message on screen 'Registration unsuccessful, the details you have submitted are not valid. Please contact your line manager to verify your details'