Getting started on HR & Payroll Self Service for retirees

Setting up a HR and Payroll Self Service account

For all retirees (apart from retirees in HSE North East, due to receive HR and Payroll Self Service in 2025) follow the steps below to activate your HR and Payroll Self Service account.

1. Click on link to Health Shared Services Self Service portal
2. Select 'Registration tab' at the top right hand corner and then select 'HSE Staff Registration' from the drop-down menu
3. Enter your HSE (SAP) personnel number. This is an 8 digit number which you will find on your payslip
4. Enter your email address and select 'submit'
5. A verification link will be sent to the email address that you entered in step 4
6. Check your emails. You will receive an email from SAP CoE (noreply.hssportal@hse.ie) - click on the link provided
7. Once you click on the link, an invitation code appears - only click on 'register'
8. You are then asked to create a 'username' and 'password'. Create your own username (no restrictions on this, for example, this could be your email). Create your own password. This should have 8 characters that includes upper case, lower case and special character, for example, We!$%. This username and password is used for Health Shared Services Self Service portal only (not for HR and Payroll Self Service access)
9. Enter the Captcha code and click on 'register'
10. User Profile appears on screen
11. To complete activation, select HSE Online Forms at the top of the screen and select Self Service NiSRP from the drop-down menu
12. Complete the form - select the account activation type “Retiree”.
13. Once the form is completed, select 'submit'. A 'submission completed successfully' message will appear on screen and you will receive an email from noreply.nisrp@hse.ie confirming your details have been received

Activating your HR and Payroll Self Service Account Guide (PDF, 469 KB, 5 pages)

Frequently asked questions (PDF, 547 KB, 2 pages)

How to log into HR and Payroll Self-Service for the first time from a personal device

Follow these steps to get set up for the first time and to set your password:

1. Access HR and Payroll Self Service
2. Select Password Reset
3. Enter your Login ID. This is your HSE (SAP) personnel number prefaced by the letter E for Employees and R for Retirees and mobile number in the format 35387*******
4. Select Reset
5. Enter your Login ID and type in (or copy and paste) the Temporary Password received in the text message
6. Select Log on. Accessing Self-Service from a personal device requires an additional verification code, an 8-digit number every time you log in. The code is sent via text message to your mobile phone. This is a security step, similar to the process used in online banking
7. Enter the verification code on the login screen
8. Click Log on
9. Enter the Old Password. This is the Temporary Password sent to your mobile number. Enter a new password and confirm this. The password must be at least 8 characters long with a requirement for one uppercase letter, one number and a special character for example $&!
10. Click Change
11. Your password is now changed and you are logged in to HR and Payroll Self Service

Devices you can use to access HR and Payroll Self Service

You can access HR and Payroll Self-Service on your:

• personal computer
• mobile phone or tablet

When logging in from a personal device, you will be sent a 8 digit verification code via text message to your mobile phone. This is a security step, similar to the process used in online banking.

If you do not have a mobile phone number, you will continue to receive the verification code to your email.

How to save HR and Payroll Self Service icon to Apple iPhone (video)

How to save HR and Payroll Self Service icon to Samsung smartphone (video)

Related content

Technical queries

Retiree tiles available on HR and Payroll Self Service

• View your payslips
• Update your bank details
• Update your address details