High risk P1
IT Incidents
10+ sites impacted by the IT Incident*
Total loss of a critical service to 1+ site
Critical incident: Yes
High risk P2
IT incidents
4-9 sites impacted by the IT incident*
Total loss of a non-critical service to 1+ sites
Critical incident: Yes
Medium risk P3
IT Incidents less than 4 sites impacted by the IT Incident*
More than 5 users denied service
Critical incident: No
Low risk P4
IT incidents
Less than 5 users impacted by the IT incident
Critical incident: No
Low risk P5
IT Incidents
Low impact, non-essential incident affecting a single user
Critical incident: No