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Collaborating for Remote Working Module during COVID-19

In May 2020 the HSE in collaboration with Technological University Dublin and Enovation launched an online training module to make remote working easier and more effective for staff

Published: 30 July 2020

COVID-19 is an unprecedented situation where nationally and internationally efforts are being taken to prevent the further spread of the virus.  As a result of the pandemic, a direct call came from the Irish government encouraging employers to facilitate employees to work remotely where possible.

In order to support the health sector adapt to this new way of working, the HSE in collaboration with Technological University Dublin and Enovation launched an online training module to make remote working easier and more effective.  TU Dublin waived the fees for all Healthcare staff and Enovation provided the platform to host the module. The fully accredited CPD certificate introduced during May was available for staff to access until the end of June and 2,200 workers from across over 150 HSE departments registered on the site. The module was also made available for other state bodies and charities to use, with employees from Jigsaw, Make a Wish Foundation, Brothers of Charity and Tusla signing up. Of those that undertook the course, 66% had never worked remotely before.

Over 1,000 HSE personnel across clinical and administrative disciplines celebrated the completion of the module with a special online graduation ceremony. HSE graduates of the module received a university qualification, a Level 6 CPD Special Purpose Award in Remote Working from TU Dublin. 

"Our health sector staff is vast and diverse, it includes the doctors and nurses in our hospitals, our allied healthcare professionals, their administrative teams, thousands of specialist health sector workers to name only a few areas, when the decision was made to have as many employees work remotely as possible, we were faced with a huge organisational challenge from a technology and culture perspective. We collaborated with TU Dublin and Enovation to rapidly develop a tailored, online training solution to help support staff in the transition to remote working. The outcome has been phenomenal in terms of scale and impact, and the feedback in terms of the benefits and learning for our people is fantastic.  Collaboration from both a technical and cultural perspective has been a significant enabler, this is a new world for us all, working and learning together makes complete sense.”

Maria O'Loughlin, HSE Assistant National Director of Organisational Digital Change within Health Business Services

TESTIMONIALS FROM GRADUATES

"(remote working) was a challenge I wasn't prepared for. This timely qualification, with a wealth of relevant information, delivered learning at my fingertips and I now feel much better equipped with the skills needed."

Health Service employee

“I found this Module a really valuable resource in supporting me working from home with the added bonus of getting CPD Accreditation. I found the expert lectures and tips on Balance and Wellbeing, productivity, time management and communication especially helpful. The blend of lectures and links to further resources was easy to navigate. The topics are all bite-size and I found it easy to resume where I left off as I completed the module over a number of days. I would recommend this module highly to make the most of and get support with your remote working.”

Joan Smith, Culture and Engagement Lead, HBS

“With the sudden emergence of COVID-19, and move to Remote Working, this was an added challenge I wasn’t prepared for. I had a myriad of questions in my head about Remote Working. This timely, user friendly module, with a wealth of relevant information, delivers the required learning at our finger tips.  I now feel much better equipped with the skills needed for Remote Working.  The added goal of Level 6 CPD certification is very exciting. I highly recommend this CPD Cert for Remote Working."

Breda Murphy, Compliance Officer, HBS