Operational guidance for vaccination in General Practice
Operational guidance is updated in response to any changes to National Immunisation Office clinical guidance that impact the day to day operations of vaccination services within the community sector.
It sets out direction in relation to the approach, logistical arrangements and processes established for continued vaccine rollout as well as links to all of the necessary clinical information.
Referral pathway for housebound patients
HSE mobile vaccination teams will administer COVID-19 and / or Flu vaccines to persons who are housebound, on referral from their GP, once they meet the housebound criteria. An individual is housebound if they are unable to leave their home at all, or if they require significant assistance to leave the house due to illness, frailty, surgery, disability, mental ill health, or nearing end of life (end of life individuals can also be referred by specialist palliative care team). Individuals who cannot attend their GP Practice, Community Pharmacy or HSE mobile vaccination teams for clinical reasons and for whom this difficulty with attendance cannot be resolved by providing transport, may be referred to this pathway.
For new referrals, complete the Housebound Referral Booster Vaccination Form and send it from the practice healthmail account to the healthmail account based on where the individual resides. The healthmail accounts are listed under the last tab on the form.
Housebound referral booster vaccination form (Excel, 26 KB)
Individuals previously referred by their GP for COVID-19 vaccination under the housebound programme and who are denoted on NIIS as housebound will be contacted by their Area Vaccination Team in order to organise both their COVID-19 and flu vaccines when they are next due.
2026 Circulars
NCO-04-2026 GP Seasonal Campaign update (PDF, 90 KB, 3 pages)
Contact
General queries
Relationship Management
Phone: 081 800 8811
Email: gpvaccines@vision.com
Vaccine and Ordering and delivery issues
National Cold Chain Services
Phone: 01 463 7770
Email: vaccines@udd.ie
Order and delivery of vaccine consumables
Phone: 081 800 8811
Email: vaccine.support@jmc.ie
Clinical queries and queries relating to cold chain maintenance or breakdown National Immunisation Office
Email: immunisation@hse.ie
Data quality errors support
HSE Data Quality Team
Phone: 01 240 8786
Payment queries or claims regarding any vaccines
HSE Primary Care Reimbursement Service (PCRS)
Phone: 01 864 7100
Email: pcrs.doctorsqueries@hse.ie
Healthmail Support
Phone: 061 203 779
Email: ictsupport@three.ie
Contract queries
National Contracts Office
Phone: 044 939 5519
Email: natcontractsoffice@hse.ie
Contact HSELive
Phone: 1800 700 700
Monday to Friday 8am to 8pm. Saturday 9am to 5pm.
GP vendors and GPVax technical support
Socrates
Phone: 071 919 3600
Email: support@clanwilliamhealth.com
Helix Practice Manager
Phone: 01 463 3098
Email: gpsupport@clanwilliamhealth.com
HEALTH one
Phone: 01 463 3098
Email: gpsupport@clanwilliamhealth.com
CompleteGP
Phone: 01 524 0830
Email: support@completegp.ie
GPVax - A2I HIDS support team
Phone: 01 778 4998
Email: a2ihids.support@healthmail.ie
Note: Contact from your Practice Healthmail account for any technical queries, usability or system issues. For Non Healthmail account email: a2ihids.support@hse.ie.