Operational guidance for vaccination in community pharmacies
Operational guidance is updated in response to any changes to National Immunisation Office clinical guidance that impact on the day to day operations for vaccination services within the community sector.
It sets out direction in relation to the approach, logistical arrangements and processes established for continued vaccine roll out as well as links to all of the necessary clinical information.
2026 Circulars
NCO-05-2026 Pharmacy Seasonal Campaign update (PDF, 91 KB, 3 pages)
Contact
General queries
Relationship Management
Phone: 081 800 8811
Email: pharmacyvaccines@vision.com
National Cold Chain Services
Phone: 01 463 7770
Email: vaccines@udd.ie
Order and delivery of vaccine consumables
Phone: 081 800 8811
Email: vaccine.support@jmc.ie
Clinical queries and queries relating to cold chain maintenance or breakdown National Immunisation Office
Email: immunisation@hse.ie
Data quality errors support
HSE Data Quality Team
Phone: 01 240 8786
Payment queries or claims regarding any vaccines
HSE Primary Care Reimbursement Service (PCRS)
Phone: 01 864 7100
Email: pcrs.ppuqueries@hse.ie
PharmaVax, any technical queries, usability or system issues
Phone: 01 778 4998
Healthmail Email: a2ihids.support@healthmail.ie
Email 2: a2ihids.support@hse.ie
Healthmail Support
Phone: 061 203 779
Email: ictsupport@three.ie
Vaccines outside cold chain parameters
If vaccines are exposed to temperatures outside parameters, please contact a National Immunisation Office pharmacist immediately
Email: pharmacynio@hse.ie
Contract queries
National Contracts Office
Phone: 044 939 5519
Email: natcontractsoffice@hse.ie
Contact HSELive
Phone: 1800 700 700
Monday to Friday 8am to 8pm. Saturday 9am to 5pm