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Difficulty logging into online payslips


The password on the Welcome mail is 4 characters in length. If you are copying from your email and pasting, it will often include an extra space at the end. If you see 5 dots when you paste into the password box, delete the last dot.

If you are typing the password in please bear in mind that it is case sensitive; you will need to enter the password exactly as it appears on your Welcome mail, including any upper/lower case letters or numbers.

PPS Number

On first login, you will be asked to provide your PPS Number.

Setting a new password

After successfully logging in for the first time you will be asked to create a new password. This password must be at least 8 characters long and must have a combination of upper case & lower case letters, or upper case & numbers, or lower case & numbers.

Password Reset

You can click on the ‘Forgotten Password’ link to have a new password sent to your registered email address.


If you are using webmail such as Gmail or Yahoo please remember to check the Spam/Junk folders as automated emails are often sent to these folders.

Webmail account access may be blocked when being accessed from within the HSE network.

Need further help?

If you are still experiencing problems logging in, please email the Online Payslip Support Department at, giving details of your issue and including your full name and User ID. Telephone support will be available on 01 5710 780 but priority will be given to the email support service.

Page last reviewed: 23/12/2020
Next review due: 23/12/2023