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Self-service portal

You can log your own support tickets at any time on the self-service portal. This method gives the fastest response time. You can check the status of your tickets without having to ring the National Service Desk (NSD).

Using the self-service portal you can:

  • request IT services
  • log faults and incidents
  • get information to resolve IT issues

Accessing the self-service portal

Access the self-service portal here or click on the Ivanti self-service icon on your desktop.

Your username is the same as you use to log onto your PC. You do not need a password.

When you log on to the HSE network click on the self-service icon and it will bring you into the portal.

Devices you can use to access the self-service portal

You can use any device that you use to access the HSE network to access the self-service portal. This includes HSE mobile phones, desktop computers, laptops and tablets. You cannot use your personal devices to access the portal.

Why you should use the self-service portal

You should use the self-service portal because:

  • saves time, avoiding long phone wait times
  • allows line managers to digitally sign and approve e-forms
  • improved service levels
  • convenience and availability - log your own calls at any time
  • reduced paper forms and administration
  • view and track the progress of existing calls
  • add a note or request updates to your calls
  • log incidents or requests on behalf of a work colleague
  • real-time access to national and regional service disruptions

Username not yet registered for self-service

You may see the screen below when trying to access self-service. This is because your windows login ID is not yet registered for self-service. Complete the e-form and click 'submit'. This will log a call to the service desk to complete your registration. Once this is complete you will have access to the portal.

Self service registration form image
self-service registration form

What the self-service portal looks like

Self-service dashboard

Contact the National Service Desk (NSD)

Use the NSD self service portal or phone 0818 300 300

Page last reviewed: 20/11/2020
Next review due: 20/11/2023