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Devices and software

General IT devices

For PC and laptop orders during the COVID-19 pandemic see the ordering process here

For printer and scanner orders in the Midlands region complete and return the IT equipment request form. Complete this form in Word. Print and sign the form. Log a request ticket and attach a copy through NSD Self Service

USB memory stick

Only HSE-approved USB memory sticks, distributed by the OoCIO, may be used to store or transfer HSE data.

To request a USB memory stick you must complete the USB memory stick form

Log a request ticket and attach a copy through NSD Self Service

Tablets

To order a tablet, you must complete the electronic device request form. The form must be completed by the requesting user and budget holder and sent to ict.tablets@hse.ie

Smartphone and MiFi devices

Smartphone and MiFi requests are processed by your local mobile administrator. Do not send your request form to the National Service Desk mailbox as it will not get processed.

Using the relevant request form, you can:

  • order a new smartphone
  • upgrade your smartphone
  • reallocate your smartphone

Ordering or upgrading to a new smartphone

You will need to complete the national smartphone request form in Word. Print and sign the form, scan it, and email to your local mobile administrator. If you are in the West, MidWest or Midlands region log your request using self service. Incomplete forms or handwritten forms without signatures will not be processed.

See: smartphone ordering guidelines and smartphone device usage agreement form

If you are moving department or post within the HSE, we encourage you to take your assigned HSE smartphone with you. If you have to give the smartphone back to your line manager, contact your local mobile administrator to get the device data wiped.

Reallocating your smartphone to another user

To reallocate your smartphone to another user you must complete the smartphone reallocation form in Word. Print and sign the form, scan it, and email to your local mobile administrator. If you are in the West, MidWest or Midlands region log your request using self service. Incomplete forms or handwritten forms without signatures will not be processed.

The form is completed by you, your line manager and general manager.

See: smartphone reallocation guidelines

Ordering a MiFi device

You should explore other options for remote working, for example, VPN or phone tethering before requesting a MiFi device.

If you have a HSE Smartphone you should not order a MiFi device. You can use your smartphone to tether to the HSE network. This works in the same way as a MiFi device. See tethering guide

To request a MiFi device you must complete the MiFi device request form in Word. Print and sign the form, scan it, and email to your local mobile administrator. If you are in the West, MidWest or Midlands region log your request using self service. Incomplete forms or handwritten forms without signatures will not be processed.

The form is completed by you, your line manager and general manager.

Mifi ordering guidelines

Setting up international voice and data roaming

To use your HSE phone while abroad you must have international voice and data roaming enabled. To get this enabled, complete the smartphone roaming request form and submit it to your local mobile administrator. If you are in the West, MidWest or Midlands region log your request using self service. See guidelines on completing the smartphone roaming request form

You must give at least 48 hours advance notice for this request.

The form is completed by you and authorised by your line manager.

Local mobile administrators

HSE area

Mobile administrator email address

Domain name

East

mobile.queries@hse.ie

Healthirl - East

Midlands

Self service

Healthirl - Midlands

North West

ictbizops.nw@hse.ie

Healthirl – NorthWest - NWHB domain

South East

ictbizops.south@hse.ie

Healthirl - Southeast

Midwest

Self service

Healthirl - Midwest

North East

mobiles.ne@hse.ie

Healthirl – Northeast - NEHB Domain

South

ictbizops.south@hse.ie

Healthirl- South

South – Cork University Hospital

cuh.mcd@hse.ie

Healthirl- South

West

Self service

Healthirl - West

Software requests

You must purchase a licence for software that requires a licence.

You will need an approved purchase order (PO) to send to the vendor to get an order raised.

The vendor will provide proof of purchase and/or licence details. You need to include this as part of your request to the NSD (include it with the software request form).

To request software installation you will need to complete the software request form

The form must be completed by you, your senior manager or budget holder.

You must complete the form in Word. Log a request ticket and attach a copy through NSD Self Service

Getting access to blocked internet content

To get access to blocked internet content you must complete the Internet content filter exemption form. The request must be approved by your line manager (at General Manager level).

Log a request ticket and attach a copy through NSD Self Service

Contact the National Service Desk (NSD)

Use NSD self service or phone 0818 300 300.

Page last reviewed: 20/11/2020
Next review due: 20/11/2023