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IT support

  • National Service Desk (NSD)

    The National Service Desk (NSD) is the single point-of-contact for all staff in the HSE to get IT services.

  • Request forms

    IT request forms to set up usernames and emails, network access, remote access (VPN), third party access and access to another's person's account. You can also request to remove or disable access to an account.

  • NSD Self Service

    Use the NSD Self Service portal to request IT services and to log faults. Your username is the same as you use for your PC. You do not need a password.

  • Systems access

    Forms to use to get access to IT systems. IT system request forms must be emailed to your local service desk.

  • Devices and software

    Complete and return the IT equipment request form to your local service desk if you need a laptop, PC, docking station or other equipment. Smartphone and MiFi requests are processed by your local mobile administrator.

  • Feedback, escalation and complaints

    Make your feedback using the self service portal. To get a ticket escalated call the NSD on 0818 300 300.

  • Reporting a stolen or lost device

    To report a lost or stolen laptop or mobile phone you should complete the data breach incident form and email it to your service desk mailbox.

  • HealthIRL account

    Everyone working in the HSE will move to a new domain called HealthIRL. This will improve our IT system by making it more efficient.